Terms of Service
Who we are
PersonalizedToon (personalizedtoon.com) is operated by Color Ecommerce Pte. Ltd., a private company limited by shares incorporated in Singapore, 114 Lavender Street, #11-83 CT Hub 2, Singapore 338729. Contact: support@personalizedtoon.com. We reply to emails within two business days.
The service
You choose a cartoon artwork from our catalog, describe changes to one part at a time (for example "make Mom's hair blonde"), and an AI model produces a preview. You review every preview and keep it or discard it. You can then order the artwork printed on a product.
AI edits
Edits are made by AI and may not match your request exactly. The preview you accept is what we print. Printed colours can look slightly different from a screen, and we do not treat that alone as a misprint. Review it carefully before you order.
Your requests
You must be 18 or older to create an account and order. Do not ask for hateful, sexual, violent or unlawful content, other people's trademarks or characters, or the likeness of a real person without their permission. We may refuse or stop any request.
Ownership
The catalog artwork remains ours. When you order, you receive the printed product for personal use. You may not resell the artwork or use it commercially.
Orders and payment
Orders, payment and shipping are handled through our store platform at checkout. We sell to addresses in the United States only. Prices and shipping costs are shown at checkout before you pay.
Please check your name and shipping address at checkout. We cannot change an address after printing starts. If a parcel comes back because the address was wrong or incomplete, we can send it again at the cost of the new shipping.
See our Shipping page for delivery and the Refund Policy for problems with an order.
Accounts
You can delete your account at any time from the Account page.
Liability
The service is provided as is. To the extent the law allows, our liability for an order is limited to the amount you paid for it.
Governing law and disputes
These terms are governed by the laws of Singapore, and any dispute about them is decided by the courts of Singapore. If you buy as a consumer, you keep the mandatory protections of the consumer laws where you live, and nothing in these terms takes away your statutory rights. If something goes wrong, please email support@personalizedtoon.com first: most problems are solved within a few days.
Changes
We may update these terms. The version and date of the terms in effect are shown on this page.