Refund Policy
Made for you
Every product is printed to order with the artwork you approved, so we cannot accept returns for a change of mind or for an edit you accepted.
Problems we fix
If your item arrives damaged, misprinted, or different from the preview you approved, email support@personalizedtoon.com within 30 days of delivery with your order number and clear photos of the problem: the whole item, and a close-up of the print. A short video helps if the print looks different in different light. We will send you a free replacement or give you a full refund, whichever you prefer. You do not need to send the item back.
Printed colours can look slightly different from a screen, and we do not treat that alone as a misprint.
Lost parcels
If your tracking shows no movement for 10 business days, or your parcel is past its estimated delivery date, contact us and we will treat the parcel as lost and send a free replacement or give you a full refund. If the parcel was returned because the shipping address entered at checkout was wrong or incomplete, we can send it again at the cost of the new shipping.
Cancelling an order
Orders go to print quickly. If you need to cancel, email support@personalizedtoon.com as soon as possible: if production has not started, we cancel it with a full refund. Once printing starts we cannot change or cancel an order, including the design, so please check the preview and the shipping address before you pay.
Your legal rights
This policy is in addition to your rights under the consumer laws where you live. Nothing in it limits them.
How refunds are paid
Refunds go back to the payment method you used. We start the refund as soon as we approve it. After that, your bank or card company decides when it shows up, which can take a few days to a couple of weeks depending on the method.